Shopping Information

What’s the shipping policy?

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

    • Europe – Special line + Local DHL Express / UPS Express / DPD Express

Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

  • Shipments to European countries will be shipped from Germany.
  • Shipping time: 3-7 business days.

Is free shipping available?

The Products in Eu Warehouse are free shipping.

How are shipping costs calculated?

  • From Eu stock: free shipping
  • From Chinese warehouse: Shipping costs are typically calculated based on the quantity of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.

What should I do if my package is lost or delayed?

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.

How can I track my order?

You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.

Do I need to pay customs duties?

Not required for European union countries.

What is the estimated shipping time?

Depending on the product, the stocking time is 1-2 days and the shipping time is 3-5 days.

Payment Information

Which payment methods do you accept?

We offer a wide range of convenient and secure payment methods to ensure a seamless shopping experience for our customers. You can choose from multiple options, including PayPal, Bank Transfer, Western Union, credit cards, debit cards, and even cryptocurrency.

Why was my payment declined?

Payments may occasionally be declined due to a variety of reasons, such as incorrect credit card information, insufficient funds, or technical issues with the payment provider. To avoid any disruptions in your transaction, please double-check that the payment details you enter are accurate and up-to-date. If you encounter any issues, we recommend reaching out to your payment provider for assistance in resolving the matter. Our team is also here to help—feel free to contact us if you need further support to complete your purchase smoothly.

How can I obtain an invoice?

You can request an invoice during checkout, and we will send it to you via email.

Do you offer cash-on-delivery (COD) payment option?

We do not offer cash-on-delivery. You need to use online payment methods when placing an order.

Is there an option to enter a discount/coupon code or gift card?

Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.

Is payment secure?

We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.

How can I receive an order confirmation after making a payment?

You will receive an order confirmation email immediately after a successful payment, containing detailed order information.

How can I request a refund?

If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.

How can I view my order history after making a payment?

Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.

Security and Returns

How is website security ensured?

We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.

How is my personal information safeguarded?

We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.

Is payment information secure?

We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.

How can I create a strong password?

Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.

How can I verify the authenticity of the website?

Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.

How do I report suspicious activity?

If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.

Are there anti-phishing measures in place?

Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.

I would like to change my ordered items. What should I do?

You can amend your order until 11:00 PM (PDT, UTC -7) on the same day it was placed. Please contact us at [email protected] to request any changes.

How do I return a product?

We have a 7-day return policy, allowing you to request a return within 7 days after receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at [email protected]. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.

Feel free to reach out to us at [email protected] for any questions related to returns.

What should I do if the received quantity doesn’t match my order?

If you find a discrepancy in the quantity of goods received, please provide a complete unboxing video for verification. We will check the package weight:

If the weight matches our shipping records, the issue may be due to courier theft or other transit-related problems, and we will not be liable for compensation.

If the weight does not match and sufficient evidence is provided, we will assist in further investigation.

If local customs conducts a secondary inspection in case, resulting in missing or detained goods, can you reship them?

Secondary customs inspections are beyond our control, and we cannot reship the affected goods.

However, you may request a discount on your next order as compensation by contacting customer service.